Refund policy

Refund Policy

We want you to love your fragrance. Here's how returns and refunds work at H.H.H Perfumes.

Return Window
You have 7 days from the date of delivery to request a return.

Eligibility
To qualify for a return, your item must be:

  • Unopened and factory-sealed (perfumes cannot be returned once the seal is broken, for hygiene and safety reasons)
  • In its original packaging and box
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return
Contact us before sending anything back:

Include your order number and reason for return. We'll confirm eligibility and provide next steps. Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used fragrances
  • Items without their original packaging or seal
  • Sale or clearance items (unless faulty)
  • Gift cards

Exchanges
Want a different scent instead? Contact us within 7 days of delivery. Once your return is approved and received, we'll help you place a new order for the item you'd prefer.

Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 7–10 business days. Please note your bank or card provider may take additional time to post the refund. Original shipping fees are non-refundable.

Questions
Reach out anytime at h.h.hperfumes1@gmail.com or WhatsApp +256 745 176 042.