Return & Exchange Policy

• The item arrives damaged, leaking, or defective.
• You received the wrong product (not what you ordered).
• The item is unopened, unused, and in its original packaging.

You must contact us within 48 hours of delivery to request a return or exchange. Requests received after this window may not be eligible.

Message us on WhatsApp at

Please include the following details:

• Your order details (order number, product name, and date of purchase).
• A clear photo of the item and the packaging, especially if damaged.
• The reason for the return or exchange.

We will review your request and confirm the next steps as soon as possible.

• We cover return shipping if the item is damaged, defective, or incorrect.
• You cover return shipping if you simply changed your mind, provided the item qualifies for return (unopened, unused, and in original packaging).

Approved returns are refunded via the original payment method or as store credit (if you prefer) within 5–7 business days of us receiving the returned item.

If you receive a damaged, defective, or wrong item, we can exchange it for the same product (subject to availability). Exchanges follow the same 48-hour contact window and review process as returns.